Tech Support Channels
A 60–Minute Response Guarantee
All your support requests will be responded to in no more than 60 min after the ticket or e–mail has been submitted. If your issue calls for further assistance from a server admin, we’ll direct the support ticket or the e–mail to the person in charge and we will leave a comment to let you know that more time will be required for reaching the optimal solution. Furthermore if you take advantage of our Administration Services package, any of the server administration services included there will be executed whenever you wish.
An Outstanding Customer Support Service
Our technical support staff will be at your disposal 24–7 should you need help with the Web Hosting Control Panel or with any of the applications that we install for you on the dedicated hosting server. What is more if you require help handling the standard administration tasks on your dedicated server, you can take advantage of our Administration Services package, which includes backup hard disk drive storage space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, etc.
An Intuitive Help Area
We have provided the Web Hosting Control Panel with a fully detailed knowledge base, which includes detailed explanations of its features and functions. Additionally, we have made in–depth video tutorials that will further instruct you how to carry out a certain operation or resolve a common problem. The help articles and the video tutorials are easily reachable from every section of the Web Hosting Control Panel via the Videos and Help buttons in the top right corner.