The access to the customer and tech support that a web hosting company offers will tell you a lot about the services which they supply too. In the event that you are allowed to use just email messages or tickets, you have most likely come across a reseller and not the web hosting provider. When this is the case, you may have to wait for a few days in order to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the true web hosting company for further help. If the provider provides you with several ways of communication with quick response time that are available at any time, they're almost certainly the top provider, not a reseller. Which means that you'll get well-timed assistance and top quality support since they will have immediate access to the servers where your account is. Whatever the issue - sales or technical, it's generally better to have the option to communicate with your website hosting company right away via your preferred way of communication.

24/7 Customer Support in Web Hosting

The customer and tech support services for all of our web hosting plans are round-the-clock, therefore you can forget all about waiting for several days to receive assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an email. In case you do have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You can pick the best way to contact us depending on where you are or what kind of device you use. We can easily assist you for more or less any webhosting-related question that you may have or issue that you could experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a ticket, but even in this situation the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting packages that we offer feature 24/7 customer and technical support, therefore no matter what problem you have, you will be able to get in touch with us and we will give you a hand at once. The guaranteed response time for every email or support ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the response time hardly ever is more than 20 minutes. We also have telephone support with multiple local numbers around the globe and a live chat, so you can get in touch with us and get additional info about our services even if you don't have an account yet. We're able to help you with any question or a problem you may have - payment methods, plan specs, email configuration, hosting account settings, and so on. If you use our services, you won't ever have a situation where you need to wait for a day or two to get an issue resolved like you will have to do with a lot of other companies.

24/7 Customer Support in VPS

When you use our Linux VPS packages, you will not ever need to wait for more than 1 hour to get support for any issue that you may have regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all tickets which you open from your billing Control Panel or email messages which you send to our technical support team. In addition, we have local telephone numbers in a number of countries around the world and a live chat service where we will assist you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the different ways of communication, so no matter what your question or issue is, there'll always be someone to assist you promptly. When you need assistance with third-party software, that you cannot deploy or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Hosting

With a one-hour max answer time guarantee, you will take advantage of prompt support when you buy a dedicated server through our company. Our customer and tech support teams are online 24/7/365, as a result when you open a ticket via your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within the hour, even during holidays. Our ticketing system is the perfect option if the matter involved requires longer time to be solved or if it needs to be forwarded to our administrators, as it is far more convenient to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live representative via our chat service. If you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.